Training & Support Specialist TN

COMPANY OVERVIEW

Gallopade is a leading publisher of elementary and middle school curriculum resources aligned to state learning standards. For more than 45 years, Gallopade has partnered with schools, teachers, libraries, museums, and bookstores to provide titles about Social Studies, Geography, Science, and more.

POSITION OVERVIEW

Gallopade International has an immediate need for a Curriculum Training and Support

Specialist located in the state of Tennessee to join our growing team. This role will be

responsible for delivering high quality training workshops, presentations, and supporting all

clients either new or returning! This individual will provide post-sales support including but not

limited to: onboarding, training, and continuous support for both print and digital curriculum

products. This opening will be based in Tennessee and will be responsible for supporting our

valued clients in this state.

RESPONSIBILITIES IN THIS ROLE

● Conduct both in-person and virtual training sessions for clients, and assist with the

onboarding process.

● Provide ongoing curriculum content and platform support to teachers and

administrators through email, phone, and online chat applications.

● Troubleshoot and resolve basic technical issues via email, phone, and live chat.

● Gather and communicate customer feedback to the technology and curriculum teams

for consideration and resolution.

● Identify customer-specific training needs for both new and existing clients to enhance

user experience and maximize curriculum solution usage.

● Develop and modify PowerPoint presentations and other training materials.

● Identify at-risk accounts that have not fully optimized their digital usage potential.

● Collaborate with Marketing and other Training and Support Specialists to create

quarterly newsletter content, focusing on product features, usage tips, and maximizing

purchase value.

● Develop expertise in Gallopade’s products to effectively guide new users through

necessary training.

● Provide training and product expertise to sales representatives, as well as product

development and marketing team members.

● Participate and contribute in departmental and interdepartmental meetings as

scheduled.

● Other duties as assigned.

ADDITIONAL JOB DETAILS

●      Full Time position

●      Benefits include Medical, Dental, Vision, IRA, PTO, Sick Time, etc.

●      Remote, based in Tennessee

TO APPLY

Please submit your resume to mackenzie.briggs@gallopade.com.

LOCATION

Anywhere within the state of Tennessee